Free Essay on Total Quality Management

Total Quality Management Essay

Total Top quality Management (TQM) is a strategic approach to run an organization that meets the customers’ requirements and wants. It also helps to determine the correct things to make changes and improvements. “Quality is really a journey, not a destination.” (David K. Carr) TQM focuses not just just on quality, but also on long, medium and short process. It can increase efficiency, raise economic effectiveness, and motivate employees. Within the produce essay, I shall try to discuss the argument that no company can succeed without a total top quality management system.

The company environment is changing so fast today. Those people successful companies have manufactured or are within the program of building a useful management system. A very good management method gets more marketplace share, greater customer retention and increases buyer satisfaction. Total Top quality Management is a single of those great management systems. Like any tool or method, TQM is really a accomplishment or a failure. It depends on how well it is planned, implemented, measured, and encouraged.

“If TQM is being successful in a company, it must come to be a component on the business.” (Peter Capezio and Debra Morehouse, 1995) For example, Xerox Corporation, the famous photocopy machine company, employed TQM being a competitive strategy. TQM played an crucial role from the success on the corporation. TQM in the Xerox Organization included programs including benchmarking, reduced supplier base, and forming leadership teams (Evans-Correia, 1991). By implementing these programs, the company won the prize for top quality in 1980 and gained the help from employees and customers. One more effect of TQM stands out as the business had gained plenty of knowledge from using this new strategy.

As we can see, TQM can play an essential role during the company’s development. Although it can benefit some organizations, its members and society, several corporations have problems in implementing it. In accordance with John Stark (1998), by consulting corporations some surveys have found that only 20-36% of businesses that applied TQM had obvious improvement. TQM doesn't often jobs for foreign companies. Does it always work for Chinese companies?

After the open industry policy inside the late of 1970s, the Chinese Government had plenty of efforts in advertising and marketing TQM. A survey (Yu, Cochran and Spencer 1998) reported that 96% from the state-owned enterprises claimed that they had implemented TQM. But traditional Chinese management method sometimes doesn't jobs with the modern day concept. Some drawbacks and issues appeared within the method of implementing TQM in China.

The main drawbacks and difficulties are as follow:

Chinese managers and workers do not have a good understanding of TQM principles. There are several TQM concepts in numerous parts in the country. Some managers nonetheless can not define them.
The government force companies to implement TQM. So the organizations force the employees to participate rather than encourage them to get involved. This leads to low participation and creates a lot more difficulties in companies.
China is as well big to implement ONLY one TQM model.
Company provided really limited training to employees, specially on the bottom-line employees. They lack of the skills in solving problems.
Even though the Chinese government created policies in improving high quality for firms to follow, there is a lack of actual government help in technology along with other resources.
Earning quick funds is really popular in China. It is an additional drawback in improving quality. Men and women would rather give up quality for greater productivity and cheaper price so that they can obtain the highest profit within the shortest time.

In conclusion, I have observed that TQM is really a powerful tool for utilizing employee creativity, reducing costs, and improving program to buyers and also the public. However, the concept of TQM was weak as well as the top quality of several items was nevertheless poor in China, and also the implementation of TQM isn't often a worthwhile investment. So I disagree that no organization can succeed without having the TQM system. It is not necessary for each company to use TQM, particularly in China business environment. If it is implemented properly, TQM can maintain an corporation at the leader from the international market. If managers stick to planning and implementing TQM carefully, it can become simpler to produce the company successful year after year.